Chatstack App Reviews

This product is awful! It is so buggy it should never have been released in beta let alone SOLD to the public. New 2.0 "update" and name change made things go from bad to worse. Literally nothing works and the bugs are a moving target. Just when you think it may be sorted out another bigger problem presents itself. The bugs on the PC are different than the ones on the iPhone app. Photos for operators are mixed up no matter how many times you correct them and/or upload new photo. It shows operators offline when in fact theyre signed in and online. iPhone app locks up on login for hours (if you let it). PC app disconnects every few minutes and when you try to log back in it says wrong password even when its right. Then you have to exit program entirely and restart the program. Initiate Chat stopped working when the upgrade happened...etc., etc. Customer support is a joke too. Dont throw away your money. Were looking for a replacement.

I bought this app to use with our small business website for customer support. Initially it worked great, but after some months I began having login issues with the mobile app and eventually began having issues with the newest version of the web app as well. Multiple back and fourths with their support were unhelpful and eventually we found that the service required an updated ssl certificate which we dont need otherwise for the site. The software is useless to us now and money wasted. We have now switched to a much more robust live chat service that is free and more importantly it works.